pkuck's Privacy Policy

pkuck ("we", "us", or "the platform") is committed to providing a safe and trustworthy online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes how pkuck collects, processes, stores, and uses your personal information — when you visit the website https://pkuck.cam or use any of pkuck's services.

This Policy is an integral part of our Terms and Conditions. By using pkuck's services, you are considered to have read, understood, and agreed to the terms of this Privacy Policy. You must be 21 years of age or older and must comply with the laws currently in force in Bangladesh.

We fully recognise the importance of protecting digital information. That is why this Policy is written in plain and transparent language, so you know what rights you have regarding your personal information and how pkuck respects those rights.

pkuck may collect various types of information, as detailed below:

2.1 Information You Provide

When you register with pkuck, create an account, or contact us, you may provide the following information:

• Full name and date of birth
• Valid email address
• Financial information such as your bKash, Nagad, or Rocket account number (used only for processing transactions)
• Documents required for identity verification (such as a copy of your national ID or passport)
• Your communications and messages related to customer support

2.2 Automatically Collected Information

When you use the pkuck website, certain information is collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Time and date of site access and duration of your visit
• Pages visited and navigation patterns
• Gaming activity and betting history
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may receive necessary information from legitimate third-party providers for the purposes of identity verification, fraud prevention, and compliance with Anti-Money Laundering (AML) regulations.

pkuck uses your personal information only for the purposes listed below:

• Account Management: To create, verify, and maintain your pkuck account.
• Transaction Processing: To complete financial transactions related to deposits and withdrawals (bKash, Nagad, Rocket).
• Service Improvement: To enhance your gaming experience and provide personalised recommendations.
• Security: To prevent fraud, unauthorised access, and other harmful activity.
• Legal Obligations: To comply with applicable laws, regulations, and directives from regulatory authorities.
• Customer Support: To communicate with you effectively and provide 24/7 live chat support.
• Responsible Gaming: To monitor gaming behaviour and intervene or provide assistance where necessary.
• Marketing Communications: With your consent, to send you bonus and promotional information — you may opt out at any time.

pkuck will never use your information beyond the purposes described above or sell it to third parties.

pkuck does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with certain trusted service providers who carry out specific functions on behalf of pkuck — such as payment processing, identity verification, and technical support. These partners are required to operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

4.2 Legal Obligations

Information may be disclosed in accordance with court orders, lawful requests from government agencies, or requirements under applicable law. Such disclosure will only be made where it is required by law.

4.3 Anti-Money Laundering and Fraud Prevention

If suspicious financial activity is identified or where required to comply with applicable AML (Anti-Money Laundering) regulations, specific information may be reported to the relevant authorities.

4.4 Business Restructuring

In the event of a full or partial merger, acquisition, or restructuring of pkuck's business, your information may be transferred to the new managing entity — subject to the terms of this Policy.

pkuck uses cookies and similar technologies to operate the website properly and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for the core functions of the website, login sessions, and security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand how users interact with the site and to improve our services.
• Marketing Cookies: To display promotional content based on your interests — this is optional.

5.2 Cookie Controls

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may prevent some parts of the site from functioning properly.

pkuck has put in place industry-standard technical and organisational measures to keep your personal information secure:

• All data transfers are protected through SSL (Secure Sockets Layer) encryption.
• Sensitive financial information is stored using AES-256 encryption technology.
• Access controls ensure that only authorised staff can view your information.
• Regular security audits and risk assessments are conducted.
• A data breach response plan is kept in place.
• Staff receive regular training on data protection and privacy.

However, 100% security on the internet cannot be guaranteed. You are therefore urged to remain vigilant and to keep your account password confidential.

pkuck retains your personal information only for as long as necessary:

• Active Account Data: Retained for the entire period your account remains active.
• Financial Transaction Records: May be retained for a specified period after account closure in accordance with legal and regulatory requirements.
• Identity Verification Documents: Retained for the required period in compliance with KYC (Know Your Customer) regulations.
• Customer Support Communications: Kept for a reasonable period for the purposes of dispute resolution and quality improvement.

Once the stated purposes have been fulfilled or if you request account closure, we will securely delete information that we are not legally required to retain.

As a pkuck user, you have the following rights regarding your own personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (this may not be complete where legal obligations have not yet been fulfilled).
• Right to Restrict Processing: The right to request that processing of your information be temporarily limited in certain cases.
• Right to Data Portability: The right to receive the information you have provided in a structured, commonly used format.
• Right to Object: The right to object to certain types of data processing, particularly use for marketing purposes.
• Right to Withdraw Consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable time.

pkuck strictly does not provide services to persons under the age of 21. We do not knowingly collect personal information from minors.

We follow an age verification process at the time of account registration. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian believes that their minor child has provided information to pkuck, please notify us at [email protected].

In providing pkuck's services, your information may at times be transferred to or processed outside Bangladesh. Such transfers are only carried out when:

• Adequate data protection measures are in place in the recipient country.
• The receiving organisation is contractually obligated to ensure a level of protection equivalent to this Privacy Policy.
• The transfer is directly necessary for service delivery or you have given explicit consent.

pkuck ensures that the protection standards described in this Policy are maintained in any international data transfer.

pkuck may update this Privacy Policy from time to time — for example, as a result of new services being launched, changes in law, or improvements to our processes. We will notify you of any significant changes in the following ways:

• By updating the "Effective Date" at the top of this page.
• By sending a notification to your registered email address.
• By displaying a clear notice on the pkuck website.

By continuing to use pkuck after any changes, you are considered to have accepted the updated Policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact pkuck:

• Live Chat: Use the live chat on the site for 24/7 support in Bengali.
• Email: [email protected]

We will do our best to respond to your request as quickly as possible after receiving it. Complex matters may take a little longer, but we will always keep communication ongoing.